Refund And Return Policy

•  In our service,  we believe that It’s always best to try to work  out any issues with a buyer directly before resorting to any refund or  refusing to work with them again. for any service presented, and for any buyer to get a refund or dispute a  closed order, it’s important to remember that there are certain time  frames and criteria that must be met. 

1-Resolution :

•  As we utilize PayPal for payment processing, any refund or cancellation  request will be raised to PayPal resolution center to resolve the dispute, and we  adhere to their established guidelines and procedures.

2 –  Eligibility:

•  All our products are eligible for a refund within 30 days after delivery. Once the service has been delivered and payment is  completed, you may request a refund within 30 days of delivery.
•  you must clearly state the reason for your refund request, and allow us  the opportunity to address and resolve any issues within a reasonable  time frame. 
• Your new instructions should not contradict the initial  project description.
• The eligibility of your request is always subject to the decision of the PayPal Resolution Center.

3 – Refund terms : 

• For payments made through PayPal, refunds will be processed in accordance with PayPal’s terms of service.
• Master-Built reserves the right to refuse or cancel any refund requests that violate our Terms of Service or PayPal’s terms.

4 – Refund Process : 

• To request a refund, please contact our customer support team at Our Email with your order number and reason for the refund.
• we will review your request and respond within 1 business day.
• If your refund is approved, or if it resulted in your favor by Paypal resolution center, it will be processed through the original payment method.
• the refund is processed withing 1 business day.
• if the refund is resulted in favor of the buyer, no fees are applied, and the buyer gets back 100% of his payment.

5 – Changes to Refund Policy:

• Shalva IPTV reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
•  If any changes to our policy occur during the duration of your service  and within 30 days of the payment date, clients will receive notification via email.

If you have any questions or concerns regarding our refund policy, please contact us at either WhatsApp or Email.

Thank you for choosing Shalva IPTV for your construction needs.